01Introduction
Welcome to SchengenUAE. SchengenUAE is owned and operated by Power Line General Trading FZ-LLC.. We value your trust and are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect the information you provide when you use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Important notice: SchengenUAE is a private service provider that offers support and assistance with booking Schengen application appointments and preparing documents. We are not affiliated with any embassy, consulate, or government authority.
02Information We Collect
We collect the following types of information:
Personal information:
- Full name
- Phone number
- Email address
- Nationality and passport information
- Booking and travel details
- Documents required for a Schengen application
Technical information:
- IP address
- Browser and device type
- Usage data and interaction with the website
- Cookies
03How We Use Information
We use the information we collect for the following purposes:
- Processing requests for Schengen appointment bookings
- Preparing and reviewing the required documents
- Communicating with you about your request and following up on its status
- Improving our services and user experience
- Sending important updates and notifications related to our services
- Complying with legal and regulatory requirements
- Preventing fraud and keeping the website secure
04Sharing Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
- Consulates and embassies: to process your applications
- Application centres: such as VFS Global or TLS Contact, for booking appointments
- Service providers: who help us run our business (such as payment and cloud storage services)
- Legal authorities: when required by law or to comply with legal proceedings
05Data Protection
We take strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Data encryption using the SSL/TLS protocol
- Secure storage of documents and personal data
- Access limited to authorized staff only
- Regular security reviews and system updates
- Regular data backups
06Cookies
We use cookies to improve your experience on our website. These small files are stored on your device and help us to:
- Remember your preferences and settings
- Analyze how the website is used in order to improve our services
- Personalize content and advertising
You can control cookies through your browser settings.
07Your Rights
You have the following rights regarding your personal information:
- Access: request a copy of your personal data
- Correction: correct any inaccurate information
- Deletion: request deletion of your data in certain circumstances
- Objection: object to the processing of your data for certain purposes
- Data portability: request that your data be transferred to another service
- Withdrawal of consent: withdraw your consent to the processing of your data at any time
To exercise any of these rights, please contact us via WhatsApp or email.
08Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, tax, and accounting requirements. We usually keep data for 5 years after the service ends, unless there is a legal obligation to keep it for longer.
09Children's Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, please contact us so that we can delete it.
10Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any website you visit.
11Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date below. We encourage you to review this page periodically for any changes.
12Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Name: SchengenUAE
- Email: info@schengenuae.com
- Telephone: +971 56 270 9902
- WhatsApp: +971 56 270 9902
- Address: Office ME12, HBC Day Life Hypermarket Building, Port Saeed, Dubai
- Website: www.schengenuae.com
Last updated: 26 November 2025